1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your access to and use of digma.com.my, your communications with Digma Marketing Group Sdn. Bhd. (“Digma”, “we”, “us” or “our”), and your purchase or use of products and services supplied or arranged by Digma.
By using our website, submitting an enquiry, placing or confirming an order, making a payment, or using a product or service supplied by us, you agree to these Terms and any specific quotation, order form, service description or written terms provided for the relevant transaction. If specific written terms conflict with these general Terms, the specific terms will apply to that transaction to the extent of the conflict.
2. About Digma
Digma Marketing Group Sdn. Bhd. provides sales, marketing, merchant and technology-related products and services for businesses and customers in Malaysia. Offerings may include merchant solutions, payment-related devices or services, connectivity products, e-commerce support, customer communication services and other products or services described on our website, quotations or official communication channels.
The availability, provider, specifications and commercial terms of an offering may change. Information on the website is general and does not constitute a binding offer unless we expressly confirm it in writing.
3. Website and Online Communications
You may communicate with us through our website, email, telephone, WhatsApp, WhatsApp Business Platform, social media or other authorised online channels. You are responsible for providing accurate contact information and for reviewing messages sent to the contact details you provide.
Electronic communications may be subject to delays, service interruptions, platform limitations or risks outside our reasonable control. Please do not send passwords, full payment-card details or other information that is unnecessary for your request. A message or automated acknowledgement does not by itself confirm that an order, application or request has been accepted.
4. Products, Services and Merchant Solutions
Product images, descriptions, demonstrations, estimates and other website content are provided to help explain an offering. Actual appearance, packaging, functionality, availability or third-party service features may vary within reasonable limits. Some solutions are supplied, enabled or supported by third-party providers and may require separate approval, onboarding, account creation or terms.
We do not guarantee that a third party will approve an application, activate a service, maintain a particular feature or achieve a particular commercial result. Suitability depends on the customer’s circumstances, requirements, infrastructure and use.
5. Quotations and Orders
A quotation is valid only for the period stated in it and remains subject to availability, verification and any conditions shown in the quotation. An order becomes binding when we confirm acceptance through an authorised channel or begin fulfilment, subject to receipt of any required payment, information, documentation or third-party approval.
You must review the product or service description, quantity, price, delivery or activation details and customer information before confirming an order. Any agreed change to an accepted order should be recorded through an authorised communication channel.
6. Prices and Payments
Prices, taxes, delivery charges, installation charges, deposits, recurring fees and other costs will be as stated on the website, quotation, invoice, order confirmation or other applicable transaction document. Where a price displayed online is incomplete or contains an obvious error, we may correct it before accepting the order and give you the opportunity to proceed on the corrected basis.
Payments must be made using an accepted method and within any stated payment period. Payment processing may be provided by banks, payment gateways, merchant service providers or other third parties, whose terms may also apply.
7. Fulfilment, Delivery and Activation
Any delivery, installation, onboarding or activation date is an estimate unless we expressly agree otherwise in writing. Timing may depend on product availability, customer cooperation, third-party providers, logistics, site conditions, approvals or other circumstances.
When receiving a physical product, you should check the package and item within a reasonable time and notify us promptly through an authorised channel of any apparent shortage, damage or discrepancy.
8. Cancellations, Returns, Refunds and Warranties
Any cancellation, return, refund, replacement, repair or warranty request will be assessed according to the specific product or service terms communicated for the transaction, relevant provider terms where applicable, and applicable Malaysian law. These Terms do not create a blanket right to cancel, return or obtain a refund, and they do not reduce non-excludable rights or remedies under applicable law.
Except for commitments expressly confirmed in writing and obligations that cannot lawfully be excluded, we do not make additional guarantees about uninterrupted availability, compatibility with every system, third-party approval, or a particular sales, revenue, marketing or business outcome.
9. Customer Responsibilities
- provide accurate, complete and current information;
- review and comply with product instructions, safety guidance, provider rules and applicable laws;
- maintain the security of devices, accounts, passwords and access credentials;
- obtain necessary permissions for premises, systems, content, personal information or accounts you ask us to use;
- use products and services only for lawful and authorised purposes; and
- notify us promptly of suspected unauthorised access, misuse, loss, defect or service issue relevant to our support.
10. Acceptable Use
You must not use our website, communications, products or services to:
- violate any law, regulation, court order or third-party right;
- send unlawful, deceptive, abusive, infringing or unsolicited content;
- impersonate another person or misrepresent your authority or affiliation;
- attempt to gain unauthorised access to systems, accounts, data or networks;
- introduce malware, interfere with service operation or bypass security controls; or
- use a third-party service contrary to that provider’s applicable terms.
11. Intellectual Property
The website and materials created or supplied by Digma, including our text, graphics, branding, page layouts, photographs and marketing materials, are owned by or licensed to Digma unless stated otherwise. You may view and use website content for ordinary personal or internal business reference. You may not reproduce, modify, distribute, sell, publish or commercially exploit it without permission, except as allowed by law.
Third-party names, trademarks, platforms, product images and materials remain the property of their respective owners. References to third-party brands do not imply an endorsement beyond the actual commercial relationship.
12. Third-Party Services and Links
Our website and services may integrate with or link to independent third-party services with separate terms, privacy practices, eligibility rules, fees and availability. We are not responsible for changes, interruptions, decisions, content or acts of an independent provider outside our reasonable control.
13. Privacy
Our collection and use of personal information are described in our Privacy Policy. Instructions for requesting deletion of personal information are available on our User Data Deletion Instructions page.
14. Availability and Changes
We may update, suspend or discontinue website content or an offering where reasonably necessary for operational, commercial, security, legal or third-party reasons. We do not promise that the website or every communication channel will always be available, error-free or free from interruption.
15. Limitation of Liability
To the extent permitted by applicable law, Digma will not be liable for indirect, incidental, special or consequential loss arising from use of the website or a product or service, including loss of profits, revenue, opportunity, goodwill or data, where such loss was not a direct and reasonably foreseeable result of our breach.
Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited.
16. Suspension and Termination
We may restrict or suspend access to a website feature, support channel or service where reasonably necessary to address non-payment, unlawful use, security risk, material breach, misuse or a requirement imposed by law or a third-party provider. Termination does not remove obligations that arose before termination.
17. Governing Law and Disputes
These Terms are governed by the laws of Malaysia. The parties should first attempt to resolve a concern in good faith through the contact details below. Unresolved disputes may be submitted to courts or other authorities with jurisdiction in Malaysia, subject to non-excludable rights or procedures under applicable law.
18. Changes to These Terms
We may update these Terms to reflect changes in our offerings, business practices, third-party services or legal requirements. The current version will be published on this page with an updated date.
19. Contact Information
Digma Marketing Group Sdn. Bhd.. Email: support@digmamarketing.com. WhatsApp / telephone: +60 19-870 7938.
Please include relevant order, account, product or service details so that we can review your enquiry efficiently.