Requesting Deletion of Your Data
You may ask Digma Marketing Group Sdn. Bhd. (“Digma”, “we”, “us” or “our”) to delete personal information associated with your interactions with our website, customer support channels, WhatsApp communications, Meta Business Platform services, e-commerce or merchant services, or other services operated by Digma.
How to Submit a Request
Send your request by email to support@digmamarketing.com with the subject line “Data Deletion Request”. To help us identify the relevant records, please provide:
- your full name;
- the email address and telephone or WhatsApp number used when communicating with Digma;
- the account, order, enquiry, transaction or service concerned, if applicable;
- the channel through which you interacted with us;
- an approximate date or date range for the interaction; and
- a clear description of the information you would like deleted.
Verification
To protect customers and prevent unauthorised requests, we may take reasonable steps to verify your identity or authority to make the request. We may contact you using information already associated with the relevant account or interaction, or ask for limited additional information needed to confirm the request.
What Happens Next
Deletion may not be immediate across all backup or archival systems, and certain records may need to be retained for legitimate legal, accounting, tax, regulatory, security or contractual purposes. Where retention is necessary, access and use will remain limited to the relevant purpose.
- We review the request and identify relevant records in systems reasonably within Digma’s control.
- We verify the requester where appropriate and assess whether legal, accounting, regulatory, fraud-prevention, dispute-resolution or security retention requirements apply.
- We delete, anonymise or otherwise remove the relevant personal information where appropriate and take reasonable steps with service providers that process information for Digma.
- We communicate the outcome or any necessary follow-up using the contact details supplied with the request.
Contact Information
Digma Marketing Group Sdn. Bhd.. Email: support@digmamarketing.com. WhatsApp / telephone: +60 19-870 7938.
For privacy practices beyond deletion requests, please read our Privacy Policy.