1. Introduction
This Privacy Policy explains how Digma Marketing Group Sdn. Bhd. (“Digma”, “we”, “us” or “our”) collects, uses, discloses and retains personal information when you visit digma.com.my, contact us, purchase or enquire about our products or services, or communicate with us through channels such as website forms, email, telephone, WhatsApp or social media.
By using our website or choosing to communicate with us, you acknowledge the practices described in this Privacy Policy. Where consent is required for a particular activity, we will seek it in an appropriate manner.
2. Information We Collect
Depending on how you interact with us, we may collect:
- identity and contact information, such as your name, telephone number, email address, delivery or business address, and company details;
- enquiry, order and transaction information, including products or services requested, order status, invoices and payment confirmation details;
- communications and support records, including messages, attachments and call or chat history;
- marketing preferences and information about your responses to our communications;
- technical and usage information, such as IP address, browser and device type, referring pages, pages visited, timestamps and cookie identifiers; and
- information you voluntarily provide through forms, surveys, promotions or other interactions.
3. How We Use Information
We may use personal information to:
- respond to enquiries and provide quotations, products, services and customer support;
- process and fulfil orders, arrange delivery, maintain transaction records and manage merchant or e-commerce services;
- communicate about accounts, orders, service updates and support matters;
- operate, maintain, protect and improve our website, communications and business processes;
- personalise customer interactions and understand service performance;
- send marketing communications where permitted and manage opt-out requests;
- prevent misuse, fraud, security incidents or other unlawful activity; and
- meet applicable legal, accounting, tax and regulatory obligations.
4. WhatsApp and Meta Business Platform
When you contact us through WhatsApp, or when we communicate using the WhatsApp Business Platform or Cloud API, your telephone number, profile information made available through WhatsApp, message content, attachments, message status and related technical identifiers may be processed by us and by Meta Platforms and its affiliated service providers.
We use these tools to answer enquiries, provide support, send order or service information, and, where permitted, deliver relevant business or marketing communications. Your use of WhatsApp and other Meta services is also subject to the privacy terms and settings provided by Meta. Please avoid sending information through chat that is unnecessary for your request.
5. Customer Communications
We may manage customer conversations through WhatsApp, email, telephone, social media and customer communication systems such as SaleSmartly or similar service providers. These systems may store contact details, conversation history, tags, assignments and support notes so that our authorised personnel can respond consistently and follow up on requests.
You may ask us to stop sending promotional messages at any time by using an available unsubscribe method or contacting us. We may still send necessary transactional or service-related communications.
6. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, embedded content and similar technologies to support essential website functions, remember preferences, measure traffic and performance, understand how visitors use the site and support advertising or campaign measurement. You can control many cookies through your browser settings. Disabling some technologies may affect website functionality.
7. Third-Party Service Providers
We may use service providers to support website hosting, forms, analytics, communications, WhatsApp and Meta integrations, customer support, cloud storage, payment or merchant services, e-commerce, delivery, marketing and professional advice. These providers process information according to their own terms and privacy practices and, where they act for us, for the purposes of providing their services.
Some providers may process information outside Malaysia. Privacy laws and protections may differ in those locations.
8. Data Sharing
We do not sell personal information. We may disclose information:
- to service providers and business partners where reasonably necessary to operate our business or deliver a requested product or service;
- to payment, merchant, logistics or e-commerce partners involved in a transaction;
- to professional advisers such as accountants, auditors, insurers or legal advisers;
- to authorities or other parties where required by law, regulation, court order or a valid legal process;
- where reasonably necessary to protect rights, safety, security or prevent fraud and misuse; or
- in connection with a genuine corporate transaction, subject to appropriate confidentiality arrangements where applicable.
9. Data Retention
We retain personal information only for as long as reasonably needed for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, accounting, tax or regulatory obligations. Retention periods vary according to the type of information and the reason it is held. Information that is no longer required may be deleted, anonymised or securely disposed of as appropriate.
10. Data Security
We take reasonable administrative and technical precautions appropriate to the nature of the information and our operations. However, no website, transmission method or storage system can be guaranteed to be completely secure. You are responsible for using appropriate care when sharing information online and for protecting access to your devices and accounts.
11. User Rights
Subject to applicable law and relevant exceptions, you may request access to or correction of personal information we hold about you, ask questions about its use, withdraw consent where processing is based on consent, object to or limit certain uses, or request deletion. We may need to verify your identity and may ask for information reasonably necessary to locate and assess the relevant records.
12. Data Deletion Requests
You may request deletion of personal information held by Digma by following our User Data Deletion Instructions or emailing support@digmamarketing.com. Please include sufficient information to identify you and the relevant interaction or account. We will verify the request where appropriate and assess it subject to legitimate legal, accounting, regulatory, fraud-prevention and record-keeping obligations.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies or business practices. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through other appropriate channels.
14. Contact Information
Digma Marketing Group Sdn. Bhd.. Email: support@digmamarketing.com. WhatsApp / telephone: +60 19-870 7938.
If you have a privacy question or request, please use the contact details above and describe the information or interaction concerned.